Test and troubleshoot a store connection

Test creates verification state independent from activation

A newly saved connection is inactive and unverified. Test calls a representative endpoint and stores success or failure, HTTP status, message and time. Activation selects the exclusive connection used by the assistant.

An account can have only one active store among WooCommerce, PrestaShop, Shopify and Wix. Keeping several configurations is possible, but activating one disables another to protect recommendations and orders.

Recommended order
Save, Test, fix until successful, Activate, then run product and protected order tests.

Know what each test checks

Success proves basic authentication, not every business datum.

• WooCommerce

  Call to /wp-json/wc/v3/system_status with URL, Consumer Key and Consumer Secret.

• PrestaShop

  Call to /api/ with Webservice key as authentication identifier.

• Shopify

  GraphQL shop-name query on myshopify domain with Admin API token managed by Wavize.

• Wix

  Key and Site ID check followed by v1 or v3 catalogue-version detection.

Read HTTP status before changing credentials

Network errors, permissions and wrong secrets require different fixes.

1. 401 Unauthorized

   Secret is incorrect, revoked, truncated or used with the wrong account. Recopy from official source or create a new key.

2. 403 Forbidden

   Credential is recognized but permission, scope, site association or firewall denies action. Add only required read permission.

3. 404 Not Found

   Base URL, endpoint, permalinks or resource identifier is wrong. Do not randomly append /api or /wp-json in Wavize.

4. 429 or 5xx

   Provider rate limit or temporary outage. Record time, wait, then retry once before changing configuration.

Test both uses after activation

Technical test does not necessarily verify permissions for every resource.

1. Product recommendation

   Ask for a published product with a precise criterion. Check title, price, image, link and variants against source store.

2. Test order

   Use an authorized reference and exact email. A wrong email must receive the same neutral result as an unknown order.

3. Store isolation

   After changing active connection, confirm assistant no longer recommends old catalogue or searches orders in old provider.

Prepare an actionable ticket

Never attach the secret. Support needs diagnosis, not keys.

• Useful information

  Provider, public URL, time, HTTP status, exact message, App Store or manual source and latest successful action.

• Redacted screenshot

  Hide token, key, customer email and order reference. Keep Verified/Active state and message.

• Careful external test

  Do not publish URLs containing credentials. If using an API tool, clear history and do not store the secret in a shared collection.

Production-ready connection

All four checks must be true at the same time.

• Recently verified — Last test succeeded after latest key rotation.
• Active and exclusive — No other account store is active.
• Accurate product — Data matches published catalogue.
• Protected order — Both reference and email are verified.