Handoff intent understood
Requests are understood semantically in 24 languages without relying on a short hard-coded phrase list.
Conversations & human handoff
AI handles the essentials. Your team takes over without losing context.
Visitors can request an agent in their language. The team is notified, joins in real time, then hands the conversation back to AI when the intervention ends.
AD
FRLive conversation
Active
I would like to speak with your team.
Adam has joined the conversation
Hello, I am taking over with the full context.
Could you check availability?
Yes, I am checking that for you now.
Type your message here
Intent understood in 24 languages
Visible real-time takeover
No duplicate messages
Unified summaries, status and history
Practical capabilities
One continuous conversation between AI and your team
Visitors always know who is replying, while agents get the context they need to intervene quickly.
Actionable notification
The team receives the request and the notification is marked read when an agent replies.
Visible takeover
A discreet system line displays the first name of the agent joining the conversation.
Real-time replies
Human messages appear immediately in the widget without a manual refresh.
Summary and history
The agent sees the exchange, visitor details and a generated summary whenever required.
Automatic return to AI
Ending human intervention does not close the conversation: the assistant can resume immediately.
How it works
A human intervention that remains a session, not a dead end
Ending the intervention does not close the conversation: the visitor can immediately continue with the AI assistant.
Clear states without duplicates or artificial waiting
- Request received and waiting for an agent
- Named agent during the intervention
- Intervention ended and AI assistant available again
- 01
The visitor asks for help
Wavize understands the intent and displays the available contact options regardless of phrasing.
- 02
An agent takes over
The notification is acknowledged on the first reply and the visitor clearly sees who joined.
- 03
AI resumes afterwards
A discreet event line informs the visitor when the intervention ends and the assistant becomes available again.
System messages use the conversation language
The typing indicator is disabled during human takeover
HTTP, real-time and polling reconciliation prevents duplicates
Conversations count only after a real visitor message