Understand
Identify the language, need and context of the conversation.
Our AI
AI that is useful because it knows where to look — and when not to guess.
Wavize understands the request, searches your authorised sources, verifies the available data and only offers actions that can actually be completed.
Controlled sources
Verified facts
Page context
Human handoff
Wavize AIAnswer grounded in your sources
What are your delivery times?
I will check your delivery information before answering. If a time frame is not listed, I will say so instead of guessing.
Understand
Verify
Answer
How it answers
Four steps. One clear answer.
The complexity stays behind the scenes. Your visitor gets a coherent and immediately useful response.
Search
Select relevant information from authorised sources.
Verify
Check the facts, links and actions that are genuinely available.
Answer
Give a clear response and offer the useful next step.
The right sources, in the right order
Not every piece of information has the same authority.
Wavize prioritises the source best suited to the question and keeps conversation context in its proper place.
Live01
Connected business data
Products, orders and available actions come from active integrations.
Reference02
Your approved knowledge
Pages, documents, FAQs and selected content establish company facts.
Context03
The current page
The open page helps interpret the request without replacing an official source.
Continuity04
The current conversation
History enables natural follow-ups but never becomes evidence on its own.
What it can do
One intelligence layer for the entire customer journey.
Useful capabilities activate according to your sources, integrations and the visitor’s real need.
Answer from your knowledge
Websites, pages, documents, FAQs and selected content become accessible in the conversation.
Guide shoppers to the right products
Recommendations use the connected catalogue, with verified information and links.
Offer the right action
Contact, booking or order tracking appears only when the request calls for it.
Answer naturally in 24 languages
The experience stays coherent in the visitor’s active language.
Engage at the right moment
Proactive messages adapt to the page, timing and rules you define.
Hand off with context
Your team takes over without asking the visitor to repeat everything.
State what is unavailable
Missing information is clearly identified instead of being presented as certain.
Make conversations actionable
History, contacts, summaries and activity remain accessible from your workspace.
Clear boundaries
AI helps. Your business stays in control.
The assistant only operates within your account, authorised domains and connected data boundaries.
Data isolated by account
Sources, sessions and actions remain scoped to the company that owns them.
Sensitive pages protected
Checkout, account and other sensitive areas are excluded from page context.
Actions genuinely confirmed
No action is described as complete without a confirmed runtime result.
A human always remains available
Your team configures the assistant and can take over a conversation at any time.
Frequently asked questions
The essentials about Wavize AI.
Where do Wavize answers come from?+
They use sources connected to your account, verified business data and safe context from the current page.
Can Wavize invent missing information?+
Response rules require missing information to be stated as unavailable instead of being presented as certain.
Can a blog post override a current policy?+
No. Relevant business, support and commerce sources remain authoritative for operational facts.
How are products and links controlled?+
Displayed cards and links come from data and URLs verified by Wavize.
How does multilingual support work?+
The widget supports 24 languages and keeps the conversation in the visitor’s active language.
When can a human step in?+
A visitor can request a person and your team can take over with the conversation context.
Is Wavize only for e-commerce?+
No. The same core supports e-commerce, services, SaaS and content-led websites.
Does opening the widget count as a conversation?+
No. A conversation starts when the visitor sends a message.
Give visitors AI that answers with your facts.
Connect your sources, configure the experience and verify the journey before going live.