SaaS
Support onboarding and reduce the support backlog.
Turn your documentation and product journeys into assistance available directly on your website.
For online software teams that want to improve evaluation, activation and everyday use.
Product assistance
Documentation and team connected
Pre-signup question
01
Identify the stage
Prospect, new user or active customer: the question reveals the journey context.
02
Retrieve the right resource
The answer uses documentation and content that precisely match the need.
03
Resolve or forward
The user continues alone or requests an agent with context already available.
Expected outcomes
Practical operational gains without changing your organisation.
Wavize handles repetitive requests, qualifies needs and preserves a simple path to your team.
Keep conversation context
Bring in an agent for complex cases
What Wavize handles
An assistance layer available at every product stage.
Documentation, public pages and team replies form one consistent journey from discovery through setup and support.
Product pre-sales
Wavize clarifies features, requirements and plan differences using published information.
Relevant documentation
Users receive the useful procedure or page without searching the whole documentation.
Context retained
Conversation memory and summaries help follow a request as it develops over several exchanges.
Qualified escalation
An agent resumes complex cases with visible history and the language already detected.
Journey workflow
Reduce friction without hiding complex cases.
AI answers documented questions and lets the team intervene when the situation requires human judgement.
- 01
Identify the stage
Prospect, new user or active customer: the question reveals the journey context.
- 02
Retrieve the right resource
The answer uses documentation and content that precisely match the need.
- 03
Resolve or forward
The user continues alone or requests an agent with context already available.
Real use cases
Requests your visitors already make.
Answers always depend on the content, connections and rules you have actually configured in Wavize.
Pre-signup question
Configuration help
Incident qualification
Assistance aligned with your current product.
Answers remain tied to trained sources and exact links that were found.
- Optional automatic retraining bounded by plan limits
- Links verified before being suggested
- Memory adapted to the plan level
- Summary and history available for human handoff
Build the journey that fits your business.
Start with your real sources, customise the widget and enable only the actions your team needs.