Manage subscription, trial and invoices

Subscription combines Wavize catalogue and Stripe state

Visible plans are active catalogue offers excluding partner-demo plan. The page shows current plan, cycle, dates, remaining days, quotas and states such as Trial, Active, Cancellation pending, Cancelled, Expired or Pending.

For Stripe, Wavize resynchronizes provider status and dates. End-of-period cancellation generally keeps access until displayed end date; it does not mean immediate shutdown.

Authoritative values
Price, cycle, trial and limits displayed in checkout summary take precedence over old screenshots or outdated pricing.

Choose or change plan

Compare capacities, features and frequency before opening Stripe.

1. Monthly or yearly

   Select cycle then review amount, currency and renewal. Cycle is also stored in subscription notes for calculations and commissions.

2. Single trial

   Wavize checks user history: a used trial may make a new offer ineligible even if old subscription was deleted or expired.

3. Successful payment

   Wait for Wavize return and synchronization before repeated reloads. A pending subscription may come from an abandoned checkout.

Read status and remaining access

Status and date together describe the situation.

• Active or Trial

  Included features and quotas are available until period date, subject to consumed limits.

• Cancellation pending

  Stripe received an end-at-renewal request. Check date and billing portal; do not create a second subscription to undo it.

• Cancelled or Expired

  Public access may be hidden. Choose a plan or fix payment, then wait for synchronization before modifying widget script.

• Pending

  Review current payment attempt and cancel cleanly if it should not resume.

Cancel and use billing portal

Wavize cancellation requests confirmation and may store reason and date.

1. Period end

   Stripe cancel_at_period_end keeps subscription until renewal. Keep confirmation and displayed date.

2. Stripe portal

   Use portal for payment methods and documents when available. If it fails to open, never send card data to support.

3. Reactivation

   Depending on Stripe state, undo end-of-period through portal or subscribe after expiry. Then verify local status becomes active.

Track invoices, quotas and support

Billing and usage are related but require different diagnosis.

• Payment documents

  Download invoices and receipts from Stripe or offered area. For legal correction, provide reference and company information, never card details.

• Quotas

  Monitor real conversations and AI replies in their period. Valid payment does not remove plan contractual limits.

• Billing ticket

  Attach account email, date, amount, currency, plan and masked transaction identifier. Do not send Stripe keys or full banking data.

After every plan change

Verify functional access rather than payment message alone.

• Status — Page shows expected state and correct date.
• Capacities — Both quotas and options match plan.
• Widget — A private-window conversation works on public domain.